Privacy Policy

DigiTwin.ai ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This Privacy Policy applies to all information collected through our website, mobile applications, and other digital services (collectively, the "Services"), as well as any related services, sales, marketing, or events.

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account or request a demo
• Fill out forms on our website
• Subscribe to our newsletter or marketing communications
• Contact us for support or inquiries
• Participate in surveys or feedback sessions

This information may include:

• Name and contact information (email, phone number, address)
• Company name and job title
• Industry and business information
• Technical requirements and preferences
• Communication preferences

Information Automatically Collected

When you visit our website, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website
• Device information

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you use our site and improve our services.

We use the information we collect for the following purposes:

• To provide and maintain our Services
• To process demo requests and provide customer support
• To send you marketing communications (with your consent)
• To improve our website and Services
• To analyze usage patterns and trends
• To comply with legal obligations
• To protect our rights and prevent fraud
• To personalize your experience

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, such as:

• Cloud hosting providers
• Email marketing platforms
• Analytics services
• Customer support tools

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection
• Secure data centers and infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a structured format
• Restriction: Request restriction of processing of your information
• Objection: Object to processing of your information
• Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us at privacy@digitwin.ai. We will respond to your request within 30 days.

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are made in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information.

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

If you have any questions about this Privacy Policy or our privacy practices, please contact us: